Contrary to their branding and image, a banks priority is its well being, not yours.
That is as clear as day.
The Ads may exude a certain happy image but dear help you if you go slightly sideways.
If a person has a problem the banks or finance company will not view you as a priority, in fact, your financial problems represent a profit making opportunity!
The wheels of finance and law can be merciless. They are motivated by risk and return. It is cut and dry.
You keep your money. You make YOU the priority and remember, we ALL have problems from time to time. ALL OF US.